Technical Support & FAQ's:
Welcome to Perfect Fucking Strangers Support Page
Having some trouble with your membership? We're here to help! Check out our FAQs below to see if we have the answer to your question.
I'm a paying member, but I can't log in. Why not?
What do I do if I can't remember my password? Help!
What's the difference between a trial membership and a full membership?
How do I cancel my membership?
How do I contact my billing company?
Q. I'm a paying member, but I can't log in. Why not?
A. If you are still an active member, make sure you're using the correct username and password. Check your purchase confirmation to verify this information. If you can't find your purchase confirmation, send us your inquiry in the form of a Customer Service Ticket and we'll send you your username and password.
If you're using the correct username and password and you still can't log in, clear your cache, close your browser and open a fresh browser. Make sure you have cookies enabled, and try logging in again.
If you are still unable to log in to our site, there's a chance your account may be blocked for a number of reasons. Contact us in the form of a Customer Support Ticket and we'll check this out.
Q. What do I do if I can't remember my password? Help!
A. If you forgot your password, fill out a Customer Support Ticket and let us know that you've forgotten your information. We'll retrieve both your username and your password, and we'll email you the information.
Q. What's the difference between a trial membership and a full membership?
A. A trial membership only lasts up to seven days maximum, and only entitles a user to a certain amount of featured scenes.
A full membership is month-to-month and gives a user access to all of the videos and more.
Q. How do I cancel my membership?
A. In order to cancel your membership, please identify your biller.
If Epoch or CC Bill is your biller, please fill out a Customer Support Ticket and we will cancel your membership for you.
*If you are having difficulty canceling your membership, fill out a Customer Support Ticket and we will assist you.
Q. How do I contact my billing company?
A. You must contact your biller directly to change your credit card information.
Epoch
U.S. and Canada: 1-800-893-8871
International: 1-310-664-5810
Skype: 1-800-893-8871
Live Chat: billingsupport@epoch.com
